Good to know
The quote you receive from us will be the amount you will be invoiced.
Should you require any changes, we will update our quote with any additional charges and send it to you for acceptance.
We guarantee to complete the work to your satisfaction.
We guarantee our work for two years.
Clients also benefit from the warranty on parts offered by individual manufacturers.
Warranties do not cover vandalism, accidental or deliberate damage or damage by other contractors.
What happens if something goes wrong?
In the unlikely event that you are not completely satisfied with our work, please let us know so we can rectify any problems.
You can call us on 079 1776 8213 or 020 3538 7743, or email firstname.lastname@example.org
You can write to us at: 93 Ormanton Road, London SE26 6RG
We aim to respond within 3 days and where possible provide you with a date to remedy any issues.
NICEIC – Platinum Promise
Brighter Electrical is a NICEIC registered contractor. Our customers are covered by the NICEIC Platinum Promise.
The Platinum Promise is valid for up to six years and covers work up to maximum of £25,000 for any one installation. Click here for more information.
Which? Trusted Traders Ombudsman.
Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them.
If you wish to do so you can contact Which? Trusted traders in the first instance on 0117 456 6031.
Unless otherwise agreed, all cabling will be chased into walls.
MK white standard sockets and switches will be supplied unless you ask for a different product.
We supply white pendant lights unless otherwise agreed, or you supply your own decorative ceiling lights.
Down lights will be white LED dimmable lamps.
Switches and sockets will be recessed using 35mm boxes. They will be installed at a minimum of 450mm from the floor and maximum of 1200mm from the finished floor level to comply with BS7671:2008 Amd3:2015 553.1.6/OSG H6.
Consumer units will be mounted between 1350mm and 1450mm above floor level to be out of reach of children.
Plaster and decoration
Our quotes do not include making good plaster and decoration. If necessary, you will need to get this done by others.
NICEIC Installation Certificate
When required on completion, we will provide you with a printed NICEIC installation certificate.
Building control will be notified for any notifiable work.
Notice of the right to cancel
By accepting our quotation by email or post, you are agreeing to a contract. This is your approval for the work to begin.
If you wish to cancel the contract you must do so in writing by post or email before we start work or within 14 calendar days of your acceptance
Once the quotation is agreed we will send you a Notice of the Right to Cancel Form. Complete only if you wish to cancel the contract.
This complies with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Before your job is started
For both your and our safety, no addition or alteration, temporary or permanent, shall be made to an existing electrical installation, unless it has been ascertained that the rating and condition of any existing equipment, including that of the distributor, is adequate for the altered circumstances.
Furthermore, the earthing and bonding arrangement, if necessary for the protective measure applied for the safety of the addition or alteration, shall be adequate.